Payment Policy

We accept a number of secure and convenient payment methods:

1. Pay With Paypal

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

If you are already a PayPal customer, you can log in with your user data and make a payment. Are you a newcomer to PayPal? You can then log in as a guest or open your PayPal account and confirm your payment.

Collections are usually booked in a few minutes and your order will be processed immediately.

2. Pay With Credit/Debit Card

XEGA accept Visa, MasterCard, American Express,etc.Please note that XEGA does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

Common Reasons for Payment Issues
There are 7 common causes that would lead to payment failure issues. Please try the solutions below according to your own payment problems. If you still have problems on payment, please reach our XEGA support team. Our support team is standing by 24/7 to solve your problems and get back to you soon.

Cause 1: You may have inadvertently exceeded your credit card maximum sum limit.
Solution: Please check your credit card account’s maximum sum from your issue bank.

Cause 2: The credit card number provided is invalid.
Solution: Double check the credit card information you have entered.

Cause 3: The credit card provided has expired or has insufficient funds.
Solution: If this is the case, you should contact your bank for additional assistance.

Cause 4: The payment has been declined by your credit card issue bank.
Solution: You need to contact your credit card issue bank for assistance.

Cause 5: The credit card provided has not been approved for recurring payment.
Solution: For more information on why the payment has failed, please contact your bank or credit card companies and update your payment method accordingly.

Cause 6: Your account is mistakenly considered as spam or fraud by your credit card issue bank.
Solution: Please contact your issue bank to lift the misjudgment.

Cause 7: The card issuer sees a charge that doesn’t fit your normal spending patterns and blocks the transaction to protect you.
Solution: You should contact your issue bank to solve this problem.